Help and Support
Help & Support
Welcome to Outzy AI Support. We're here to help you get the best experience from your AI-powered wardrobe assistant.
1. Getting Started
After creating an account, complete your profile setup. Then you can:
- Upload clothing items to your wardrobe
- Let AI analyze your clothing automatically
- Generate outfit combinations based on weather, occasion, and style
- Save your favorite outfits
2. Uploading Clothing Items
To upload a clothing item:
- Go to your Wardrobe section
- Select category and subcategory
- Upload a clear image of the item
Our AI will automatically analyze the clothing and extract style, material, and category details.
3. AI Outfit Generation
You can generate outfits by selecting:
- Occasion (work, school, casual, etc.)
- Style preference
- Weather conditions
- Optional custom notes
The AI will suggest a combination from your uploaded wardrobe items.
4. Subscription & Limits
Free users have limited monthly uploads and daily outfit generations. Premium plans provide extended limits and additional features.
Subscriptions are managed through your mobile app store account.
5. Advertisements
Free users may see advertisements within the app. Upgrading to a paid subscription removes advertisements and increases usage limits.
6. Common Issues
AI Analysis Stuck in Processing
Please check your internet connection. If the issue persists, try re-uploading the image.
Outfit Not Generating
Make sure you have uploaded enough wardrobe items in different categories (top, bottom, shoes, etc.).
Subscription Not Activated
Ensure your purchase was completed successfully in your app store. You may restore purchases from the settings page.
7. Account & Data Requests
If you would like to delete your account or request access to your personal data, please contact us using the email below.
8. Contact Support
If you need further assistance, please contact us at:
Email: info@outzyai.app
We aim to respond within 48 hours.